FAQ’s
How can I place a customized order with Khalik Mark & Company?
You can place a customized order by contacting us directly via email at info@khalikmarkco.com or calling us at +92 300 6295640. Our sales team will guide you through the process and help you with your specific requirements.
What information do I need to provide for a customized order?
Please provide details such as product type, quantity, specifications, design elements (logos, colors), and any other relevant information to ensure we meet your needs.
What is the minimum order quantity (MOQ) for customized products?
The MOQ varies depending on the product type and customization requested. Please contact us for specific MOQs for your desired products.
Can I see a sample before placing a large order?
Yes, we offer samples for most products. Please reach out to our sales team to request a sample, and we will provide the details on costs and lead times.
What are the payment terms for customized orders?
For customized orders, a 50% deposit is required upon order confirmation, with the remaining balance due prior to shipping. Specific terms may vary based on the order size and customization.
How long will it take to fulfill my customized order?
Lead times for customized orders depend on the complexity and quantity. Typically, production may take 4-6 weeks after finalizing designs and receiving payment. We will provide a more accurate timeline during the order process.
Can I make changes to my order after it has been placed?
Changes to your order can be accommodated if communicated within a specified time frame after placing the order. However, additional charges may apply based on the nature of the changes.
What if I receive a damaged or incorrect item from my customized order?
If you receive a damaged or incorrect item, please contact us within 7 days of delivery. We will work with you to resolve the issue, including replacing or refunding the item as necessary.
Are there additional costs associated with customization?
Yes, additional costs may apply for design changes, logo placement, or specialized materials. Our sales team will provide a detailed quote that includes any extra charges associated with your customized order.
How can I contact Khalik Mark & Company for further inquiries about customized orders?
You can reach us via email at info@khalikmarkco.com or call us at +92 300 6295640. Our dedicated B2B sales team is available to assist you with any questions or concerns regarding your customised orders.